To maintain its edge in the industry and continue to provide excellent service, Moffitt Services needed to overcome several significant operational challenges.
Challenge 1: Dispatching Same-Day Orders
Challenge 1: Dispatching Same-Day Orders
With over 60 drivers making deliveries daily, Moffitt Services faced difficulty in efficiently communicating ASAP orders and detailed delivery instructions across its various business segments and locations.
Challenge 2: Delivery Detail Streamlining
Challenge 2: Delivery Detail Streamlining
The company grappled with delays in receiving delivery ticket information from the field, leading to billing delays and a lack of real-time tracking for deliveries.
Challenge 3: Order Reconciliation
Challenge 3: Order Reconciliation
As the volume of load and delivery orders increased, the task of reconciling the growing number of daily transactions became more complex and time-consuming.
