FleetPanda is now SOC 2 Compliant! Learn More →
Customer Portal
Or Call Us Directly: 415-649-9825
They can track a $15 pizza from oven to doorstep. But for a $5,000 fuel order? They're calling your office to place orders, check status, and drowning in back-and-forth email chains for delivery documents. Meanwhile, your team is buried in order entry and status inquiries instead of growing the business.
Calculate Your Potential Savings
See how much time and money you could save with self-service ordering
Customers who adopt self-service ordering
Time to take, enter, and process an order
Handles order entry and changes
“Where is my order?” inquiries
Handles status calls
*Estimates based on 80% reduction in order entry time for portal users and 30% reduction in status calls. Actual results may vary. Does not include additional savings from faster payments and reduced errors.
Your customers place orders, track, and get documents. You get fewer calls and faster payment.
Self-service ordering means less admin work, fewer errors, and more time for growth.
More Cashflow, Faster
Customers get delivery tickets and invoices instantly-no waiting for you to send them. Faster reconciliation on their end means faster payment to you. Better cashflow to grow and scale your business.
Zero Order Entry Errors
Customers enter their own orders-product, quantity, location. No more transcribing phone calls or decoding email requests. Right product, right quantity, every time.
Win Bigger Accounts & RFPs
Large accounts and enterprise customers expect technology. When you're bidding against competitors using spreadsheets and voicemail, your customer portal proves you can handle their business at scale.
Grow Without Adding Staff
Self-service ordering and real-time tracking mean you don't need to hire more people just to take orders and answer status questions.
More customers, same team.
Deliver Superior Customer Service
Your customers pride themselves on reliability -now you can match that with technology. Full transparency, 24/7 self-service, and instant document access. The level of service. that sets you apart.
Simplified Compliance & Records
Customers can download their own delivery tickets and order history anytime-for audits, record-keeping, or compliance. No more chasing you for documents.
The Customer Portal shows up with your logo, your colors. Embed it on your website or give customers a direct link. They see your brand-not ours. It's your portal, their self-service hub
Upload your logo and pick your brand colors
Embed on your company website or share a direct link
Syncs with FleetPanda Dispatch in real-time
Integrates with Salesforce and Cargas for invoicing
Customers manage multiple delivery locations (ShipTos)
Set up and manage recurring orders
Can customers see orders they placed by phone too?
Yes. All orders appear in the portal regardless of how they were placed—phone, email, or online. Customers get full visibility into their order history and status.
Can customers change an order after placing it?
Yes. Customers can edit their orders—change quantity, product, or delivery location—up until the order is marked "out for delivery." After that, they'd need to contact you directly.
Does this work with my back-office system?
The portal integrates with Cargas for invoicing out of the box. For other back-office systems that FleetPanda already integrates with, we can build the invoice integration with some additional work.
Can I put my logo and colors on it?
Yes. The portal is fully white-labeled. Upload your logo, choose your brand colors, and your customers will see your branding—not FleetPanda's.
Can customers set up recurring orders?
Yes. Customers can create, edit, and manage recurring order schedules directly in the portal. Great for keep-full contracts and regular delivery customers.
Do customers get notified when order status changes?
Yes. Automated email notifications go out when orders are confirmed, out for delivery, and delivered—keeping your customers informed without your team lifting a finger.
What if a customer forgets their password?
They can reset it themselves through the portal's password reset flow—no need to call your team for help.
Is there a free version?
No. The Customer Portal is a paid module. Pricing is based on your specific requirements—request a demo to discuss your needs.
Can customers access this on mobile?
Yes. The portal is web-based and fully responsive—works on desktop, tablet, or phone. Customers can place orders and check status from anywhere.
Can customers manage their assets and shiptos from the portal?
Yes, now the customers can add,activate,deactivate Assets and shiptos on their own.
